FAQ
Fast and Secure Delivery
All printing and shipping are handled by The Print Space with labs in Germany and London. Prints will be shipped worldwide from their UK or Germany print labs depending on your location.
Free shipping
Standard Flat Rate worldwide shipping is free of charge and typically takes 5-10 working days depending on your location. Please note that while shipping is free of charge, you will be responsible for any local tax duties.
Prints are shipped in either a reinforced tube or crumble-proof packaging to ensure safe delivery.
Delivery Time
Orders usually ship out within 48-hours of your purchase, and will usually arrive within 5-10 working days.
Estimated Average Shipping Times:
- Europe: 3-5 Business Days
- USA & Canada: 7-9 Business Days
- Rest of the World: Up to 10 Business Days
Sustainability Measures and Carbon Neutral Print Process
I'm proud to say that my prints are sustainably packaged and carbon-neutral from end to end. This was only made possible by the amazing efforts of my print studio partner The Print Space, who have worked incredibly hard to carefully inspect every stage of their printing and shipping process. Read more about their sustainability measures here.
Exchanges & Returns
I am truly confident that you’ll love your print. They will uphold the test of time and become a talking point in your household. Straight refunds are not accepted as these are limited edition prints, however, in the event that you'd like to exchange your print for a different one of equal value, you'll have 15 days to contact us from the date of delivery to arrange the exchange. You'll just need to cover the shipping charge.
The print tubes and packaging are extremely tough and are capable of surviving the roughest of shipping journeys, however, in the rare event that your print arrives with any kind of damage, we will gladly replace it for you completely free of charge.
Just send an email with an image of the package, print, and certificate of authenticity as well as the order number to info@kimpaffen.com and we will get the replacement arranged for you right away.
We'll cover the return shipping for any damaged orders and the subsequent replacement print.
Certificates of Authenticity and Edition Numbers
The entire print series has a limited edition quantity in each size. You can see detailed information on the editions on the product pages. Once the prints sell out in each size and edition, they will never be available again. This is it!
Each print comes with a unique certificate of authenticity.
It provides the name of the image, the edition number, the production date, the certificate number, and a hologram authentication patch that is matched by a unique number on both the print and certificate.
For any additional inquiries, please email us at info@kimpaffen.com
